Case Study: Alert Response, LLC
How Becklar Personal Health & Safety Helped Alert Response Grow with a More Reliable Mobile PERS Solution
I think you guys do more to help dealers grow than anybody else I've worked with in the industry.
— Matt Newton, Alert Response, LLC
Case Study Overview
Client
Alert Response, LLC
Location
Colorado, Arkansas, Oklahoma, and Texas
Customers Served
5,000+ subscribers
Industry
Medical Alert Systems & Medication Management
About Alert Response, LLC
For more than 30 years, Alert Response, LLC has been helping seniors and vulnerable individuals stay safe and independent. What began as a family business operating out of a living room has grown into a trusted provider serving more than 5000 customers across Colorado, Arkansas, Oklahoma, and Texas with medical alert systems and medication management solutions.
As the company expanded, owner Matt Newton knew they needed a mobile PERS solution that could keep pace with their customers’ expectations—and support sustainable business growth.
The Challenge: Searching for a Better Mobile PERS Solution
Before partnering with Becklar Personal Health & Safety, Alert Response struggled with the limitations of previous mobile PERS devices.
Battery life and cellular reliability were always the biggest challenges we faced. Some of the first devices required charging every 24 to 48 hours, and the charging systems weren't easy for customers to use.
The company also needed a solution that balanced quality, reliability, and affordability across both government-funded and private-pay subscribers.
Battery Low
Short battery life — devices required charging every 24–48 hours
Signal Slash
Cellular reliability issues — inconsistent performance in the field
The Solution: Finding the Right Fit with Becklar's Belle Mobile Medical Alert
That changed when Alert Response deployed the Belle mobile medical alert solution.
Once we started using Belle in our market, it really opened the door to much better reliability.
Today, Becklar's Belle builds on that same foundation with even greater performance:
Up to 45-day battery life
Remote eSIM provisioning
Enhanced location technologies
Simple drop-in charging cradle
One of the things we really like about Belle is how easy it is to charge. Customers simply place it in the cradle, and the battery lasts a long time. It has made life much easier for both our team and our customers.
A Solution That Supports Every Customer
For Alert Response, Belle delivers the combination of affordability and reliability needed to serve a diverse customer base.
Becklar has really combined affordability and reliability into a product our team feels confident recommending. We can use it for virtually every customer—whether they're government funded or private pay.
That flexibility has been especially valuable for government-funded programs with tighter reimbursement rates.
In many cases, we used to lose government clients because previous mobile devices simply weren't cost-effective. Belle changed that. Now we can provide a reliable mobile PERS solution while maintaining a sustainable business.
BEFORE BECKLAR
- Lost government clients due to cost
- Devices weren't cost-effective
- Unsustainable margins
AFTER BECKLAR
- Serves both government-funded & private-pay
- Affordable + reliable solution
- Sustainable business model
The Results: Growth Fueled by Reliability
Customer response has been overwhelmingly positive.
They like the operators, they like the appearance, and they appreciate the freedom that comes with a mobile device. We've experienced very few issues, which makes a huge difference.
Within six months of adopting Becklar Personal Health and Safety devices, Alert Response nearly doubled its subscriber base.
Helping our dealer partners grow is one of our biggest priorities. We're proud to provide reliable technology, industry-leading monitoring, and dealer-focused resources that allow partners like Alert Response to expand their business while delivering exceptional experiences for their subscribers.
High customer satisfaction
Very few reported issues
Subscriber base nearly doubled in 6 months
A True Dealer Partnership
For Newton, the relationship extends well beyond the device itself.
I like working with Becklar. Their customer support has always been responsive and willing to help.
Beyond product support, Becklar Personal Health & Safety provides dealers with:
- Sales and marketing resources
- Product education
- Business development tools designed to help partners grow recurring revenue and win more business
I think Becklar does more to help dealers grow than anyone else I've worked with. Having a partner that supports your business and helps reduce your marketing and development costs is incredibly valuable.
Ready to Grow Your Business with Becklar?
Discover how Becklar Personal Health & Safety can help you serve more customers, reduce costs, and grow your subscriber base.
Looking Ahead
While lower-cost devices continue to enter the market, Newton believes quality and reliability remain the deciding factors.
There are always going to be cheaper devices. But I'd rather offer something that's significantly higher quality for only a little more. That's what our customers deserve.
As Becklar Personal Health & Safety continues to invest in next-generation technology—including next-generation devices, AI-enhanced insights, and enterprise-grade reliability—partners like Alert Response are well positioned to continue growing while providing greater peace of mind to every subscriber they serve.