Mountain Alarm, a Pye-Barker Company, Benefits from Becklar’s Proven Account Migration Process
When Mountain Alarm acquires a dealer with proprietary monitoring, their accounts are converted over to Becklar Monitoring.
No two dealers of security, fire, video remote guarding, PERS and medical, or IoT alarm systems are alike. From their standard operating procedures to the tools and technologies they use; from the services they offer to their overall business management practices and organizational structure. These differences can make migrating accounts from one central station to another a monumentally complicated process.
Becklar Monitoring is the fastest-growing critical event monitoring service provider across North America, with years of organic growth as well as material expansion through recent acquisitions. This extensive hands-on experience has enabled Becklar and its dedicated conversion teams to simplify and streamline partner processes for efficient, accurate, and smooth transition of system integrator accounts over to Becklar’s state-of-the-art, redundant Monitoring Centers in the U.S. and Canada.
The Business of Conversions
Mountain Alarm is an industry leading aggregator of dealer accounts that provide security solutions with proprietary monitoring services throughout the United States. In 2021, Mountain Alarm merged with the Pye-Barker Corporation, a full-service provider of fire protection, life safety and security products and services for commercial and residential customers.
Since the merger, Mountain Alarm has experienced tremendous growth by acquiring new fire and security dealers and facilitating a quick and efficient transition of accounts from smaller proprietary monitoring centers to a wholesale professional monitoring center. Their monitoring center of choice is Becklar Monitoring. Mountain Alarm and Becklar have established a unique partnership of trust, having worked together for decades. As synergistic partners, the two organizations facilitate a turn-key solution to help dealers migrate their accounts to Becklar Monitoring Centers and enjoy peace-of-mind through the process knowing that their accounts will receive the most comprehensive, caring monitoring service available.
Turn-Key Solutions To Help Dealers Migrate Their Accounts
Building Meaningful Relationships to Drive Success
When Mountain Alarm acquires a dealer with proprietary monitoring, their monitored accounts are migrated over to Becklar Monitoring. This guarantees every dealer within the Mountain Alarm network uniformity in their monitoring service, tools, and reporting. Their new dealer partners appreciate that their valued subscribers will be monitored by Becklar, the industry leader in monitoring innovation and service.
Becklar engages a dedicated team of conversion experts to guide aggregators like Mountain Alarm and their dealer partners through a clearly defined account migration process. Becklar utilizes a set of dedicated standard operating procedures (SOPs) specifically prepared for dealers acquired by Mountain Alarm. These new dealers know exactly what is needed to facilitate a successful migration and what to expect during the process.
Becklar develops and follows a similar process for each aggregator partner they work with to understand their business, and that of their dealers, to standardize the process for a swift, accurate, and replicable conversion of accounts. Becklar dedicates a team of specialists to meet with each converting business to gain a deep understanding of their operational structure and their accounts. These specialists also help to familiarize the converting business with Becklar’s mission, culture, tools, and services to build a lasting partnership of trust.
Becklar Monitoring provides each migrating business with a dedicated account manager to serve as the point of contact during and after the conversion process. That commitment ensures all pre-conversion questions are answered and the needs for exceptional service delivery, deal efficiency and value are met. That is Becklar’s pledge to exceptional service and embodies the Becklar ‘We Care F.I.R.S.T.’ culture in all they do.
“We view Becklar Monitoring as a critical part of our process and team when doing migrations. Mountain Alarm has a dedicated account manager from Becklar. She is basically available to us 24/7. If we have any operational challenges with any migrating customer, we call our account manager and they immediately get to work on a solution to ensure that every need of the business is cared for and that we’re on the same page.” (Shantel Summers, Director of Operations at Mountain Alarm)
Award Winning Technology Powering Businesses
One of the many reasons Pye Barker chose Becklar Monitoring as their premier partner is their continuous investment in their award-winning AI and operational technologies that ensure the fastest response times in the industry. Aggregators like Pye Barker who partner with Becklar reap the benefits of integrating this award-winning technology into their subsidiary businesses, helping them succeed.
Powering the Fastest Response Times in the Industry
Becklar leverages two key technological advancements that contribute to the fastest call answer times in the industry. First, they leverage their patented Becklar Engage Platform, an AI-powered engagement platform used to immediately answer incoming calls. This platform uses machine learning to either confirm an emergency requiring a live operator or handle the call automatically if it is a routine or test call that doesn’t have the same urgency. Emergency calls are always bumped to the top of the call queue for quicker service from a live operator. The Becklar Engage Platform has processed millions of inbound signals since June 2020 with exceptional results:
60%
Of Calls Closed As False Alarms, Freeing Operators to Handle Emergencies Quickly
- Calls are answered immediately, and operators have the context of the calls to provide better service
- Emergency call response times are significantly reduced to an industry leading ten seconds or less
- 60% of calls are closed as false alarms or tests without needing to involve a live operator, freeing up operators to handle emergency scenarios
Decreasing False Dispatches to Reduce Costs
Next is the dealer chat tool, Becklar Chat. This is a powerful tool that allows an account’s contact group to communicate via text messages on a secure platform to validate a signal without having to answer phone calls. This helps customers quickly verify the validity of an alarm and make better informed decisions to decrease costs from false dispatches and significantly improve dispatch times for valid alarms. The result is improved overall safety for a dealer’s subscribers.
The combination of the Engage Platform and Becklar Chat diverts nearly a million false alarms annually, saving tens of thousands of dollars in potential fines to dealers and their customers, and enabling live operators to respond immediately to legitimate emergency signals, resulting in the fastest possible dispatches and the best possible outcomes.
Tools to Foster Growth and Profitability
Becklar Monitoring also provides aggregators with real-time data via the Becklar Dealer Dashboard. By leveraging this data, dealers can improve account efficiency, increasing their RMR and the overall profitability of their business. For example, in 2022, Mountain Alarm discovered a downed phone tower that was affecting service for customers on the east coast. Thanks to the real-time data provided by the Dealer Dashboard, they determined which customers were affected and resolved any related issues quickly and efficiently.
Additional Benefits for Aggregators
Mountain Alarm, along with Becklar’s other aggregator partners and their customers, also greatly benefit from Becklar’s after-hours support. When a customer calls into Mountain Alarm after business hours, an friendly Becklar operator answers and records all the information from the call. The Becklar operator then texts the applicable technician with all the information regarding the customer’s equipment or service issue allowing the technician to decide how to best handle the scenario. If the technician doesn’t get the message until the next morning, they have all the necessary information to act then. This keeps Mountain Alarm from rolling trucks for scenarios that can be handled with a simple phone call. It also gives customers timely help regarding their issues while saving them money on service and technician fees.
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A Proven Process for Fast and Hassle-free Account Migration
With years of experience migrating dealers of all sizes – small dealers with minimal accounts to exceptionally large dealers with 100,000+ subscribers – Becklar manages the conversion process quickly and effectively. Becklar provides the fastest, highest quality, and most innovative wholesale monitoring solutions available in North America. This helps to deliver an average conversion time for Mountain Alarm dealers of 30 days or less. Through Becklar’s refined processes, innovative technologies, and a passion for building relationships of trust, conversions take place efficiently and effectively with minimal disruptions. This process leads to high degrees of synergy between dealers and Becklar and sets the stage for a smooth migration of accounts, improved safety and service for subscribers, and a future of growth for all stakeholders.
Average Conversion With Mountain Alarm Dealers Takes Less Than 30 Days