How to Improve Security Alarm Response Times with Professional Monitoring
See how professional monitoring, video verification and Becklar Video Remote Guarding help reduce false alarms and improve security alarm response times for your subscribers.
Upon receiving alarm signals in the monitoring center, trained operators follow a predetermined action plan, often resulting in dispatching emergency services (EMS).
While EMS providers do their best to respond quickly, alarm-to-arrival times can vary greatly depending on many factors such as how quickly an alarm is received and verified by the monitoring center and how efficiently information is communicated to dispatch services and responders.
Every second matters when crime, fire, or accidents occur. Discover how Becklar’s professional monitoring services can help improve alarm response time, address common causes of delays, and most importantly, safeguard your client’s people and property.
Why Emergency Dispatch Times Can Be Slow
Alarm-to-arrival times can vary for many reasons. Here are a few of the most common ones.
False Alarms
False alarms from high winds, animals, employees stepping into the wrong area, or leaving after closing time stretch limited EMS resources even further, delaying response to legitimate signals. Eliminating false alarms improves response times.
Lack of Information
Many 911 operators must verify details before dispatching. When the nature of the emergency, panel location, or whether there are injuries on scene aren’t provided, your signals may drop in priority.
Location & Environmental Challenges
In big cities, responders may be nearby but delayed by traffic or construction. Rural areas mean longer distances. Weather — ice, snow, limited visibility — adds further delay.
Lack of Resources
Many EMS providers face a resource crunch. Staff shortages, outdated equipment, and high call volumes are all major contributors to increased response times.
A Responsible Monitoring Center Can Improve Alarm Response Time
Professional monitoring acts as a bridge between clients and the incidents that trigger alarms—without involving emergency services every time. This saves clients time, money, stress, and even their reputation with EMS providers.
While a monitoring center cannot affect external factors such as traffic or emergency service staffing, professional monitoring can improve security alarm response times by influencing what happens before dispatch to ensure the fastest possible emergency response times.
A responsible monitoring center can minimize false dispatches with the appropriate tools and services. They can also effectively access and convey the required information to 911 operators to expedite EMS response times.
Verifying Information Faster
Becklar’s professional monitoring centers not only have highly skilled operators who are trained to handle these emergency scenarios, they also have the ability to take incident verification a step further by offering video verification.
These operators, or video monitoring specialists, have access to live camera feeds to validate an incident or determine if the signal is a false alarm. In an actual emergency, prompt video verification results in a speedy dispatch for the best possible outcomes for all involved parties.
Preventing Crime with Video Monitoring
The most effective and proactive protection available is professional remote guarding. Becklar Video Remote Guarding (VRG) enables skilled remote guards to not only see what intruders are doing but speak directly to them in real time. This verbal warning often deters crime from happening by scaring intruders away without the need for dispatch.
Becklar VRG provides customizable security for all types of properties and business including commercial office buildings, industrial and construction sites, dealerships, logistics and warehouse facilities, gated communities and more. Clients can create a custom security plan that works for their specific needs and budget.
7 Modern Ways to Reduce Alarm Response Delays
Becklar Monitoring is committed to eliminating EMS response delays by providing industry-leading emergency signal response times and advanced tools that reduce false alarms.
AI Technology
Monitoring, prioritizing, and responding to alerts are enhanced by Becklar’s AI-powered Engagement Platform—but a human operator is always in the loop, reducing false alarms and human error.
Streamlined Communication
Our trained remote guards know exactly what information to give emergency responders so they can prepare for the situation faster.
Video Alarm Verification
Video verification provides a quick and easy way to validate an alarm signal, letting responders know that when a signal is received, it is real.
Video Remote Monitoring
Security specialists visually monitoring the scene help reduce false alarms—and live audio talk-down with intruders takes security to new levels of efficiency.
Redundant Monitoring Infrastructure
Fully redundant monitoring centers, communication paths, and overflow capabilities help maintain continuity when local disruptions or outages occur.
Security Metrics
Understand the success of new security measures by recording metrics, such as a reduction in false alarms or a reduction in trespassing.
Industry Solution Integrations
Becklar offers pre-built integrations with IoT devices and third-party fire and burglar systems.
Every Second Counts
See how Becklar Monitoring can improve security alarm response times for your subscribers.
Partner with Becklar
In an emergency, every second counts. Responsible security monitoring providers can help to ensure your customers receive the assistance they need, as quickly as possible, in the moments that matter.
Contact us to learn how Becklar Monitoring can improve security alarm response times for your subscribers.