How Turner Security Is Growing RMR and Delivering Greater Peace of Mind with Becklar Video Remote Guarding
Evolving Beyond Traditional Security
Like many security dealers, Turner Security originally built its business around traditional intrusion systems and monitoring. Over time, however, Tolleson recognized the limitations customers experienced with conventional alarm systems.
False alarms, delayed response times, and incidents discovered only after the fact often left customers frustrated.
“We’ve all gotten those phone calls for years,” Tolleson explained. “The alarm went off, but they got in there, stole what they wanted, and were gone before anybody could respond.”
Following the 2008 financial crisis, Turner Security intentionally expanded its commercial security offerings and focused more heavily on recurring revenue opportunities. As the company evaluated emerging technologies, video remote guarding stood out because it provided a fundamentally different customer experience.
Rather than simply notifying customers after a breach, VRG enables proactive intervention. Trained remote guards can assess activity in real time, engage with potential intruders, and help prevent incidents before they escalate.
“Becklar’s live video monitoring prevents most events,” said Tolleson. “It’s not going to guarantee every incident is stopped, but when somebody hears a live voice describing what they’re wearing and telling them police are on the way, it changes everything.”
That shift from reactive monitoring to proactive protection quickly became a key differentiator for Turner Security.
Finding the Right Monitoring Partner
Before selecting Becklar, Turner Security evaluated several video monitoring providers. The company initially entered the VRG market with a smaller provider, but challenges emerged as its monitoring footprint grew.
“We got up to a couple hundred cameras with them, but the rules and processes kept changing,” Tolleson said. “So we went out and interviewed at least six or seven different companies.”
After a thorough evaluation, Turner Security chose Becklar. For Tolleson, the decision came down to flexibility, customer support, and confidence in Becklar’s AI-powered platform combined with trained remote guards to deliver the fastest response times and best outcomes in the industry.
One of the biggest differentiators was Becklar’s equipment-agnostic approach. Rather than relying heavily on proprietary edge devices installed onsite, Becklar analyzes live video feeds directly, reducing dependence on additional hardware.
“I personally don’t believe an edge device should be what triggers live video monitoring,” Tolleson explained. “In over 25 years in this business, I’ve had countless customers ask why a recorder didn’t capture something or why it failed. I believe AI analyzing the live video feed is far more reliable.”
The platform also simplified migration and scalability for Turner Security.
“When we moved more than 65 sites over to Becklar, we didn’t have to roll trucks to every location to install additional devices,” said Tolleson. “That was very instrumental in making the transition seamless.”
Strengthening Customer Retention Through Better Experiences
As Turner Security expanded its video remote guarding offering, one result became immediately clear: customers stayed.
According to Tolleson, retention is strong because customers experience the value firsthand. Becklar Video Remote Guarding provides real-time awareness, active intervention, and confidence that someone is watching over their business after hours.
“People just sleep better at night,” he said.
That peace of mind is especially valuable in environments where traditional alarms alone are no longer enough. Instead of relying solely on motion detectors or door contacts that can generate false alarms, video remote guarding enables visual verification and live engagement with potential intruders. Tolleson believes this approach reflects where commercial security is headed.
“I truly believe people are tired of motion detectors and false alarms,” he said. “Video verification and live intervention are where the industry is going.”
For Turner Security, the result has been stronger customer relationships and long-term loyalty.
Move From Recording to Responding
Real-time monitoring transforms cameras from passive recorders into active protection.
Accelerating RMR Growth
Beyond the security benefits, video remote guarding has become a powerful driver of recurring revenue growth.
“We’re exponentially growing our recurring revenue faster than anything else with live video remote guarding,” Tolleson said.
Turner Security offers multiple recurring service lines, including cloud video, intrusion monitoring, service agreements, and communications systems. According to Tolleson, however, VRG has delivered the strongest growth opportunity. By combining proactive monitoring, cloud-managed video, and service plans, the company has created a compelling recurring revenue model while delivering measurable value to customers.
Tolleson also believes dealers often underestimate what customers are willing to invest in effective protection.
“If somebody says their customer will never pay for live video monitoring, I’d challenge that,” he explained. “When customers understand the value and experience the service, the margin opportunity is absolutely there.”
The recurring nature of video remote guarding also creates a more predictable business model. Over the last decade, Turner Security has grown from approximately $1 million in annual revenue to roughly $12 million. While multiple factors contributed to that success, Tolleson credits the added RMR from proactive security solutions as a major growth driver.
Why Operational Support Matters
Tolleson emphasized that successful VRG deployments require more than simply connecting cameras. Understanding a customer’s operations, schedules, and environment is critical to reducing nuisance activity and optimizing performance. That is why Turner Security values Becklar’s collaborative onboarding process and site configuration approach.
“That burn-in time Becklar does to make sure the system is set up properly is incredibly important,” Tolleson said.
Proper configuration helps ensure stronger outcomes for customers while maximizing the effectiveness of the solution.
The Future of Security Is Proactive
For Tolleson, the industry’s transition toward proactive security is only beginning. As AI, analytics, and remote intervention capabilities continue to advance, he believes video remote guarding will increasingly replace traditional intrusion-only approaches.
Customers want faster response, fewer false alarms, and more meaningful protection. Video remote guarding delivers all three.
“We’re moving into a world where security systems don’t just report crimes after they happen,” Tolleson said. “They help stop them in progress.”
That mindset has positioned Turner Security as a forward-thinking integrator delivering modern security solutions aligned with evolving customer expectations.
By partnering with Becklar, Turner Security has been able to scale efficiently, increase recurring revenue, improve customer retention, and provide a higher level of protection. For dealers considering video remote guarding, Tolleson’s message is clear:
“The opportunity is absolutely there,” he said. “Customers see the value, they stay with the service, and it creates recurring revenue faster than anything else we’ve done.”
Move From Recording to Responding
Real-time monitoring transforms cameras from passive recorders into active protection.
About Becklar Video Remote Guarding
Becklar Video Remote Guarding combines advanced AI technology with trained monitoring professionals to proactively detect, verify, and respond to threats in real time. Becklar’s equipment-agnostic platform enables dealers and integrators to deploy flexible solutions without proprietary hardware constraints, helping them scale efficiently while delivering stronger protection, improved customer experiences, and greater recurring revenue opportunities.
Learn more about Becklar Video Remote Guarding today.