How Becklar Provides the Fastest Emergency Response Times in the Moments that Matter
Becklar Monitoring provides exceptional service and the fastest emergency response times available in the industry – in less than 10 seconds.
Becklar Monitoring proudly provides the fastest emergency response times in the monitoring industry. While others tout call answer times of around 20 seconds, we continue to respond to signals in under 10 seconds on average. We utilize the best and most highly trained operators in the industry along with cutting-edge technologies that prioritize incoming signals and get your subscribers the help they need as fast as possible.
Culture of Innovation and Service
A culture of ongoing innovation and exceptional service is the combination that has earned Becklar several significant honors over the last few years, including TMA’s prestigious ‘Monitoring Center of the Year Award’ and the ‘Marvel Technology Award,’ along with several Innovation Awards from the Electronic Security Association.
Becklar’s aggressive, ongoing commitment to innovation has led to constant improvements in our ability to respond to emergencies with unrivaled speed. The following is a glimpse into how we achieve the fastest response times available today.
How Becklar Leverages AI
As the industry’s only SMART Critical Event Monitoring Company, Becklar has leveraged advancements in artificial intelligence (AI), in tandem with our highly skilled operators, to improve emergency response times for the best possible customer outcomes. The development of Becklar’s exclusive AI-powered customer engagement platform has helped to instantaneously identify urgent calls vs. routine or low-priority signals. The verified emergency signals are immediately routed to the top of the monitoring station call queue into the capable hands of our award-winning team of operators. Not only is it fast, but the technology provides our operators with context of the signal to ensure the best possible service.
Becklar started the development of a highly advanced customer engagement platform in 2018 using an advanced, interactive voice assistant and natural language processing technology to ask questions and interpret responses to help expedite service. After a significant investment in time and dollars, this new technology is used to determine caller intent for multiple scenarios such as emergencies, false alarms, device and system testing and more, with extreme accuracy.
When deployed in conjunction with our skilled, caring operators, the platform enables us to provide the fastest possible response times in any critical event.
Proven Results
Becklar’s AI-based Engage Platform has successfully processed over 12 million subscriber signals since its implementation in June 2020. The results have been impressive in reducing wait times, cutting operator response times in half, reducing false alarms, and freeing up operators to focus on urgent signals. In fact, 66% of PERS calls have been answered and closed as false alarms without ever involving an operator, helping to ensure live operators can respond in record-setting time.
Becklar does not use the customer engagement platform to replace our operators – far from it! It is used to assist our operators by ensuring that all critical event signals are immediately relayed to one of our experienced, caring professionals.
Yield 4 Times RMR
Remote guarding can yield 4 times the RMR of traditional security solutions.
Other Technologies Utilized by Becklar Monitoring for Faster Response Times
The industry’s most advanced AI isn’t the only technology that Becklar uses to provide your customers with the fastest response times in the industry. Here are some more innovative ways we provide fast and accurate service:
Becklar Chat
Becklar Chat is a free service created for our dealer partners that expedites response times by verifying alarms and reducing false alarms. Rather than going through the slow and ineffective process of making outbound calls to a subscriber’s contact group to validate signals, a secure text message is sent immediately to their contacts to quickly confirm or cancel a signal. Research has shown that 70% of people don’t answer phone calls while the open rate for text messages is 98%. This process of communication truly expedites the time to dispatch for legitimate alarm signals. Becklar accounts that use our chat feature enjoy many benefits:
- Time to first engagement happens in seconds compared to the industry average of two minutes before initial contact is made
- Average time to dispatch is 44 seconds compared to the industry average of five minutes
- False alarm dispatches are decreased by 54%
Action Plans
Becklar also implements detailed action plans to provide your subscribers with the most consistent service possible. An action plan is a decision tree that our live operator follows based on the customer’s responses. These action plans ensure our operators respond quickly, accurately, consistently, and confidently to the many possible unique variables associated with a given event or signal.
Storm Queue
Becklar’s Storm Queue solution recognizes repeat signals from a specific area and prioritizes customers who need immediate assistance. For example, if a big storm takes out power in an area, repeater signals from alarm panels sending lost power signals will be sent to a queue which assigns a higher priority to signals from that area, such as fire or security alarms, to be handled quickly by our operators. Once higher priority signals are closed out, our operators can then attend to lower priority signals.
Storm Queue also prevents customers from receiving repeat notifications. The last thing your customers want is several notifications from their central station about a power outage they are currently dealing with.
Contact Becklar Monitoring
Interested in learning more about Becklar Monitoring? Reach out to speak with one of our monitoring specialists today.
Conclusion
Staying on the cutting-edge with artificial intelligence and other innovative technologies has enabled Becklar’s skilled operators to provide you and your subscribers with exceptional service and the fastest emergency response times available in the industry today – in less than 10 seconds.
We invite you to learn more about Becklar and the benefits of the Becklar Engage Platform. Contact us today!